ART SINTERED STONE - E

DM New Materials Inc. Returns and Exchanges Policy

Shopping online with DM New Materials Inc. ensures a safe and convenient experience. We aim to make returns or exchanges as straightforward as possible.

Return and Exchange Guidelines:

· Returns and exchanges are accepted within 7 days of purchase, provided that the items are unused, in their original condition, and accompanied by the original invoice.

· A 30% restocking fee will be applied to all returns and exchanges.

· Products such as Sintered Stones are considered FINAL SALE and are not eligible for return or exchange.

To initiate a return or exchange, please send an email to info@dmnewmaterials.ca with your name and order number. We will provide you with a return form to be completed and attached to the return shipment box.

Refunds will be processed to the original method of payment, excluding shipping costs, within 3 business days of receiving the returned product.

In-Store Purchases: Items bought at our physical locations can only be returned at those locations. Please retain your receipt to ensure a swift and accurate processing of your return.

Shipping Information for the Greater Toronto Area (GTA):

· A minimum shipping fee of $150 CAD is required for deliveries within the GTA, with the option for customers to pick up their items at no additional cost.

· For every additional 30 kilometers outside the GTA, an extra fee of $100 CAD will be charged.

· Delivery times within the GTA typically range from 3-5 days.

· Shipping fees and conditions for areas beyond the GTA are calculated on a case-by-case basis.

Delivery is to the customer's door only. Our standard delivery service does not include carrying products inside the house, into individual rooms, or to upper floors. If you require assistance moving the products indoors, please contact us in advance. Additional service fees may apply.